Shipping Policy

- All shipping cost paid is non-refundable, in the event that the carrier does not fulfill their expedited shipping time, a claim may be filed with them.

- Damaged and lost mail claims can be completed by you as the buyer with the shipping carrier, or by us as the seller. If you would like us to complete the claim process we will need to be contacted within 2 weeks of the item being marked as delivered. Please be sure to keep original packaging and have pictures of the damaged packaging and and items.

- All orders of in-stock items will be shipped on same or next day. Items that require customization will have delayed processing time while the items are in production.  These times will vary based on product, but typically follow the ranges below:

  • 1 to 2 days for vinyl decals
  • 1 to 6 days for laser engraving services
  • 18-23 days for bulk embroidery products
  • 20-35 days for bulk challenge coin products

- All orders with an APO or U.S. address will receive USPS First Class or Priority mail shipping. (See APO instructions below) There will also be options available for other shipping choices if you prefer to pay for another service.

- Orders outside of the U.S. will receive some choices for USPS and UPS shipping services. The choices available to you will be determined by cart weight, and customs value requirements. The cost of shipping varies by service, speed, weight, and location.

Instructions for APO addresses:

  • Country: Select "United States"
  • Region: Select "Armed Forces _________" (Africa, Americas, Canada, Europe, Middle East, Pacific)
  • Address 1: Enter your unit information (e.g. 379 EMXS/MXMR)
  • City: Enter APO _ _ (AE, AA, AP...)
  • Post Code: Enter post/zip code (e.g. 09309)

Guidelines Provided by USPS for APO shipments:

  1. Write out the service member's full name in the address.*
  2. Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned). For example...

    UNIT 2050 BOX 4190
    APO AP 96278-2050

    PSC 802 BOX 74
    APO AE 09499-0074

    FPO AP 96667-3931

    CMR 1250
    APO AA 09045-1000
  3. Include a return address.